Terms & Conditions – Netcare Travels

Welcome to Netcare Travels. By accessing our website or using our travel assistance services, you agree to the Terms & Conditions outlined below. These terms define the agreement between Netcare Travels (“we”, “our”, “us”) and the customer (“you”, “your”, “the client”).

Netcare Travels operates as a professional travel consultancy. We assist clients in researching, organizing, and coordinating travel arrangements by liaising with reputable third-party suppliers, including airlines, hotels, and transportation companies.

We do not issue tickets ourselves, nor do we act as the main provider of any travel service. All reservations are processed through trusted third-party partners.

After you approve your travel plan, we will send you an invoice listing the services offered and any applicable consultation or coordination fees. Payment must be completed before we confirm any reservations.

In certain situations, clients may be required to make payments directly to external travel vendors. If this applies, we will clearly inform you in advance.

1. You must provide accurate personal, passport, and travel details.
2. You are required to read, understand, and accept the terms of the third-party providers involved in your booking.
3. All travel-related documents and confirmations will be emailed to the address you have provided to us.

Each airline, hotel, and travel supplier has its own rules, charges, and conditions. Netcare Travels has no authority over their cancellation penalties, service delays, schedule changes, or other operational decisions.
For added protection, we strongly encourage all travelers to purchase comprehensive travel insurance.

For complete details regarding cancellations and refunds, please visit our Cancellation Policy and Refund Policy pages.

Netcare Travels is not responsible for delays, damages, cancellations, or losses caused by third-party travel providers. Our role is limited to advisory support and handling coordination on your behalf.

If you have any questions about how we handle your personal information, feel free to reach out to us at:
📧 support@netcaretravels.com
📞 +44 (20) 3386 2000