Netcare Travels – Price Match Policy

At Netcare Travels, our Travel Specialists work hard to ensure you always receive the most competitive price available.
To support this commitment, we offer our Price Match Policy (PMP). If you discover a lower all-inclusive fare for the same itinerary on any major OTA within 24 hours of your booking, we will match that price and refund the difference.

A “same itinerary” means that every detail of the booking must be identical to what Netcare Travels originally provided. This includes the airline, flight number, travel dates, passenger count, and cabin/seat type.

For your Price Match request to be valid, the competing fare must be publicly available, visible on the competitor’s website, and still bookable when our team checks it.
If the fare is no longer active or cannot be confirmed by our agents, the claim cannot be approved.

To submit a PMP request, call 1-833-914-2482.

Please provide:

• Your Netcare Travels booking reference
• Complete details of the lower-priced itinerary
• A working URL and/or screenshot showing the fare you found

Our support team must be able to verify the lower rate using the information you provide. If verification is not possible, Netcare Travels reserves the right to decline the request. Once verified, you can choose either to keep your current booking or receive a refund of the price difference.

The Price Match Policy does not apply to fares offered under:

• Membership-only programs
• Corporate, group, or charter rates
• Reward points, incentive programs, or promotional codes
• Discounts not available to the general public

Exclusions also include: military fares, student fares, government fares, tour operator rates, bulk fares, vacation packages, and pricing errors.