Refund Policy – Netcare Travels

At Netcare Travels, we appreciate your confidence in our services and strive to maintain transparency and fairness throughout our refund procedures. Below is a detailed outline of how refunds are processed in various situations, along with our commitment to assisting you wherever possible.

Our consultancy work begins the moment you engage us to plan your travel. These charges account for the time, expertise, and arrangements completed on your behalf, which means they become non-refundable once we have started handling your request or finalized any booking.

Our service and coordination fees cannot be refunded after the booking process has been initiated or confirmed with any third-party partner. This allows us to continue offering efficient and personalized support to every client we assist.

Refunds for airline reservations, hotel stays, tours, or any other third-party travel products are strictly governed by the respective provider’s rules. While we guide you through the claim process and help submit your request, we cannot alter the provider’s final decision or processing duration.

Any reimbursement for flights, accommodations, or additional services is determined solely by the policies of the third-party supplier. We will help you file the necessary paperwork when applicable, but approval cannot be guaranteed. Processing times may vary based on the supplier’s internal procedures.

If you decide to cancel your request before any third-party booking has been confirmed, you may be eligible for a partial or complete refund of your initial payment. A minimal administrative charge may be applied for the preliminary arrangements and communication already completed.

If a request is withdrawn before we finalize any external reservation, you may receive a full or partial refund, minus applicable administrative fees. These charges help cover the resources invested during the early planning stages.

Sudden issues such as airline operational problems, hotel unavailability, or weather-related disruptions are circumstances outside our control. Nevertheless, our team will actively assist in finding alternative options and help you submit any refund or compensation claims with the relevant provider.

For delays, cancellations, or service problems from airlines, hotels, or other suppliers, we will support you in rebooking or filing refund requests. The final outcome, however, is determined according to each provider’s policies. We strongly recommend securing travel insurance to reduce the impact of unforeseen events.

To request a refund, please contact our support team within 7 days of the issue occurring. Include your full name, booking reference, and the reason for your request. We will acknowledge your submission and keep you informed throughout the process.

To submit a refund claim, email refund-policy@netcaretravels.com with your complete details, booking ID, and reason for cancellation within 7 days of the incident. We aim to handle all refund inquiries with clarity and efficiency.