Last Updated: 19 August 2026
Netcare Travels Pvt Ltd ("Netcare Travels", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact our customer support team, request a travel quotation, make a booking, communicate with us, or otherwise use our travel services.
By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
The type of personal information we collect depends on how you interact with Netcare Travels and which services you request.
We only aim to collect information that is reasonably required to process travel enquiries, manage reservations, provide customer support, improve our website, prevent fraud, and meet applicable legal or regulatory requirements.
When you visit our website, certain technical information may be collected automatically. This helps us understand how our website is being used and allows us to improve its performance, security, and user experience.
This information may include:
When you request or purchase a travel service through Netcare Travels, we may collect information required to arrange and manage your reservation.
This may include:
We may also process information relating to other travellers included in a reservation when you make a booking on their behalf.
When you make a payment, information required to process the transaction may be collected by us or by an authorized payment provider.
Payment-related information may include:
Where payments are processed through an independent payment gateway, payment card information may be handled directly by that provider in accordance with its own security and privacy practices.
If our website allows customers to create an account, we may collect information necessary to create and maintain that account.
This may include:
When you contact our customer support team by telephone, email, website form, chat, or another communication channel, we may collect and retain information relating to your enquiry.
This may include:
You may provide personal information about another person when arranging travel on their behalf.
By providing another traveller's information, you confirm that you are authorized to provide that information to us for the purpose of arranging or managing the relevant travel services.
You should also make the traveller aware that their information may be processed in accordance with this Privacy Policy.
We collect personal information directly from you when you voluntarily provide it.
For example, when you:
Certain information may be collected automatically when you use our website. We may use cookies, analytics technologies, server logs, pixels, and similar tools to understand how visitors interact with our services.
This information may help us identify technical problems, improve website navigation, understand visitor activity, remember preferences, measure website performance, and protect our systems against misuse.
In some circumstances, we may receive information from third parties involved in arranging or supporting your travel services.
These parties may include:
We use personal information only for legitimate business, travel-service, administrative, security, customer-support, and legal purposes.
Your information may be used to:
Personal information is required to arrange most travel reservations.
For example, when you request a flight or hotel booking, we may need to provide relevant traveller information to airlines, accommodation providers, booking platforms, or other suppliers so they can complete your reservation.
We may use your contact information to communicate with you about your enquiry, booking, account, or requested service.
These communications may include:
Service-related communications may still be sent when necessary to manage an active booking even if you have chosen not to receive promotional communications.
Where permitted by applicable law, we may use your contact information to send information about travel offers, promotions, destinations, services, or other information that may be relevant to you.
You may opt out of promotional emails at any time by using the unsubscribe option contained in the communication or by contacting us.
Opting out of marketing communications does not prevent us from sending important messages relating to an existing booking or transaction.
We may use website usage information, customer feedback, booking activity, and other relevant data to improve the quality of our services.
This may include improving website functionality, understanding customer preferences, identifying technical issues, developing new services, improving customer support, and measuring the effectiveness of our website.
Personal information may be used to protect our customers, business, payment systems, website, and travel partners against fraud, misuse, unauthorized transactions, security threats, and other unlawful activity.
Where necessary, we may use or share relevant information with payment providers, fraud-prevention services, financial institutions, or other authorized parties for verification and security purposes.
We may process personal information when reasonably necessary to comply with a legal obligation, respond to lawful requests, maintain financial records, handle disputes, investigate suspected fraud, enforce our terms, or protect our rights.
Information may also be processed where necessary in connection with regulatory, legal, administrative, or law-enforcement proceedings.
Depending on the circumstances and applicable privacy law, we may process personal information on one or more lawful grounds.
These may include:
Where we rely on consent to process your personal information, you may withdraw that consent subject to applicable law.
Withdrawal of consent will not affect the lawfulness of processing carried out before your consent was withdrawn.
Certain information may still need to be processed where it is required to manage an existing booking or comply with a legal obligation.
We do not sell personal information simply for the purpose of allowing unrelated parties to contact you.
However, personal information may need to be shared with third parties when reasonably necessary to provide your requested travel services, process transactions, protect our business, or meet legal obligations.
When you make a booking, relevant personal information may be shared with the travel supplier responsible for providing the service.
These suppliers may include:
These third parties may process your personal information under their own privacy policies and legal obligations.
We may share information required to process a transaction with banks, payment processors, card networks, fraud-prevention providers, or other payment-service providers.
Payment providers may independently process your personal information in accordance with their own terms and privacy policies.
We may use trusted third-party companies to perform services on our behalf.
These may include providers of:
Where appropriate, these service providers are expected to use information only for the services they perform for us and to apply suitable security measures.
If Netcare Travels undergoes a merger, acquisition, restructuring, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.
Any successor organization would be expected to handle personal information in accordance with applicable privacy obligations.
We may disclose personal information where required or permitted by law.
This may include responding to a court order, regulatory request, lawful government request, law-enforcement investigation, fraud investigation, or another valid legal process.
Information may also be disclosed where reasonably necessary to protect the rights, safety, security, or property of Netcare Travels, our customers, or other persons.
Travel is an international service. As a result, personal information may need to be transferred to airlines, hotels, booking providers, payment providers, technology providers, or other suppliers located outside the country in which you live.
Privacy and data-protection laws may differ between countries. Where required, appropriate safeguards may be used to protect personal information transferred internationally.
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the system involved, security measures may include secure connections, access controls, authentication measures, server security, firewalls, encryption, restricted employee access, and other commonly used security practices.
However, no internet-based system or electronic storage method can be guaranteed to provide absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on the type of information, whether you have an active booking or account, applicable accounting requirements, contractual obligations, dispute-resolution requirements, fraud prevention, and applicable law.
Certain records may be retained after a booking has been completed where necessary to comply with our legal or business obligations.
Our website may use cookies and similar tracking technologies to improve website functionality, remember preferences, understand visitor behaviour, measure performance, maintain security, and support relevant advertising or marketing activities.
Cookies are small files stored on your browser or device that allow websites to remember certain information about your visit.
Our website may use different types of cookies, including:
We may use analytics services to understand how users interact with our website.
Analytics information may include pages viewed, approximate geographic location, device category, browser, traffic source, time spent on pages, links selected, and similar usage information.
This information helps us improve website design, navigation, content, performance, and customer experience.
Most web browsers allow you to control or delete cookies through their settings.
You may be able to block all cookies, allow only certain cookies, delete existing cookies, or receive a notification before a cookie is stored.
Please note that disabling certain cookies may affect the availability or functionality of some parts of our website.
Where applicable, we or our advertising partners may use cookies or similar technologies to understand the effectiveness of advertisements and to present marketing that may be more relevant to users.
Advertising preferences and opt-out choices may need to be managed separately for each browser or device you use.
Our website may contain links to third-party websites operated by airlines, hotels, payment providers, government organizations, or other businesses.
This Privacy Policy applies only to Netcare Travels and does not govern how independent third-party websites collect or process information.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
Our services are not intended to independently collect personal information from children who are not legally permitted to make travel arrangements on their own.
Information relating to a child may be processed where it is necessary to arrange travel and is provided by a parent, guardian, or another person authorized to make the booking.
If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter.
Depending on your location and applicable privacy law, you may have certain rights regarding your personal information.
These rights may include the ability to:
Where applicable, you may request information about the personal data we hold about you and how that information is being used.
We may need to verify your identity before providing access to personal information to help protect your privacy and prevent unauthorized disclosure.
If you believe personal information held by us is incorrect, incomplete, or outdated, you may contact us and request that it be corrected.
Some booking information may not be freely changeable after a reservation has been ticketed or confirmed because changes may also depend on the rules of the relevant airline, hotel, or other supplier.
You may request deletion of certain personal information where applicable.
We may not always be able to delete all information immediately. Certain records may need to be retained for legal, accounting, fraud-prevention, dispute-resolution, booking-management, or regulatory purposes.
You may object to the use of your personal information for direct marketing at any time.
You can unsubscribe from marketing emails using the unsubscribe option provided in those communications or by contacting our team.
In certain circumstances and where provided by applicable law, you may request that we temporarily restrict the processing of your personal information.
This may apply, for example, while the accuracy of disputed information or the lawful basis for particular processing is being reviewed.
Where applicable, you may request certain personal information in a commonly used, structured, and machine-readable format.
Whether this right applies will depend on the type of information, the way it is processed, and applicable privacy law.
Where processing is based specifically on your consent, you may withdraw that consent at any time.
This will not affect processing that took place lawfully before the consent was withdrawn.
To protect your information, we may request reasonable proof of identity before responding to requests involving access, correction, deletion, portability, or other privacy rights.
We may also request additional information where necessary to identify the relevant booking, account, or customer record.
Privacy rights may be subject to limitations under applicable law.
For example, we may be required to retain certain information where it is needed for legal compliance, accounting records, fraud prevention, legal claims, contractual obligations, or protection of another person's privacy.
Where legally required, we will explain why a request cannot be completed in full.
We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, technology, business practices, or legal requirements.
When the policy is updated, the revised version will be published on our website with an updated revision date.
Where required by applicable law, we may provide additional notice before significant changes take effect.
If you have a question, concern, complaint, or request relating to your personal information or this Privacy Policy, please contact Netcare Travels.
When contacting us about a privacy request, please provide enough information for us to understand and identify your request while avoiding unnecessary sensitive information.
For privacy-related questions, requests, or concerns, you may contact us using the details below:
Netcare Travels Pvt Ltd
Email:
privacy@netcaretravels.com
Phone:
+44 (20) 4514 8826
